At Reuel Wander, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

1. Information We Collect

We collect the following types of information when you place an order or contact us:

• Name

• Phone number

• Shipping address

• Email address  

• Order and delivery details

We do not collect payment details, as we only offer Cash on Delivery (COD).

2. How We Use Your Information

Your information is used strictly for:

• Processing and delivering your orders

• Communicating order updates and shipping information

• Responding to customer inquiries and support requests

• Improving our services and customer experience

• Sending promotional messages

We do not sell, rent, or share your personal information with any outside parties.

3. Data Security

We take reasonable technical and administrative measures to protect your information from unauthorized access, alteration, or disclosure. Your personal data is stored securely and only accessed by authorized personnel for order-related purposes.

4. Communications and Opt-Out Instructions

If you have opted in to receive promotional messages from us, you may occasionally receive updates about new arrivals, offers, and announcements via SMS, email, or messaging apps.

To opt out of promotional communications at any time:

• Reply STOP to any SMS you receive from us

• Click the unsubscribe link in any email

• Contact our customer support and request removal from our marketing list

Please note that even if you opt out of promotional messages, we may still contact you regarding active or pending orders.

5. Your Rights

You have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your data 

• Withdraw consent for marketing at any time

To exercise any of these rights, please contact our support team.

6. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Please check back periodically for any updates.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, feel free to contact us at [email protected].