At Reuel Wander, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help with a simple return and refund process.

1. Eligibility for Returns

We accept returns within 7 days of delivery, provided that the following conditions are met:

• The item must be unused, unwashed, and in original condition.

• All original tags, labels, and packaging must be intact.

• The item must not be damaged, worn, or altered in any way.

Items that do not meet these conditions may not be eligible for return or refund.

2. Return Process

To initiate a return, please contact our customer support team with:

• Your order number

• The reason for return

• Clear photos of the item  

Once your return request is approved, we will provide instructions for returning the product.

3. Refund Process

Since we offer Cash on Delivery only, refunds will be issued through the most suitable offline method after we receive and inspect the returned item.

• Refunds are processed within 5–10 business days of receiving the returned product.

• Refunds will only be issued to the original buyer and may require confirmation via phone or message.

4. Return Shipping Costs

Customers are responsible for the cost of returning the item unless the return is due to:

• A defective, damaged, or incorrect item received.

In such cases, we will arrange for return pickup or reimburse reasonable return shipping costs.

5. Non-Returnable Items

Certain products may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable at the time of purchase.

6. Damaged or Incorrect Items

If you receive an item that is damaged or not what you ordered, please contact us within 48 hours of delivery with supporting photos. We will resolve the issue as quickly as possible through replacement or refund.

7. Contact Us

For any questions about returns or refunds, please reach out to our customer support team at [email protected].